Returns Policy and Refunds

Main divider image

Due to the one-of-a-kind, handmade nature of my work, I do not accept refunds, returns, or exchanges.
All sales are final. Please review all information provided prior to purchasing, and shop with this in mind.

(Some exceptions may apply. Please contact me for an assessment of your specific situation.)

Center divider image

Shipping fees are non-refundable. While I will do all within my power to ensure that my creations are securely packed and safely transportable, please understand that I am not liable or responsible for your package, in any way, once it leaves my hands, nor am I responsible for lost or stolen packages.

Please ensure that your shipping information and address are correct at checkout. If your package is returned to me unopened, I will attempt to contact you. If you would like the package to be re-shipped, this can be done at YOUR cost. If I do not hear back from you within 48 hours, I will refund your purchase (minus shipping) and re-list the item(s) in my shop.

I put a lot of time and love into each of my creations and my work is crafted and packaged with the utmost care in regards to durability and protection. However, accidents do happen and I understand that the postal service is not necessarily known for being gentle. That said, if you have any problems with your order or if you find your package has been damaged, please contact me as soon as possible (be sure to include your order number and photos of any damage and packaging issues) so that we may work together to find a solution and take the appropriate action.

If you are interested in returning damaged items to the artist for repairs, please contact me with a detailed description and photos of the damage and we will work together to come up with a solution.

Please keep in mind that, due to their one-of-a-kind and handmade nature, my unique creations may display slight imperfections. Imperfections do not equal damage.

I reserve the right to refuse, cancel, and refund any order, at any time, for any reason.

Center divider image

Please unpack carefully and retain all original packaging until you have decided that you are happy with your purchase.

Commissions and Customs:

I do not accept returns or offer refunds or exchanges on completed commissions or custom works. Commissioners are given many opportunities during the commission process to confirm the development of the piece and request changes as desired; therefore, all sales of commissions and customs are final.

Please review all provided information on my commission pages and in my terms of service prior to requesting a commission, and make your custom requests with this information in mind.

Fleef and Plush Adoptables:

I do not accept returns or offer refunds or exchanges on plush creations. All sales of plush adoptables are final. Please review all information provided prior to purchasing, and shop with this in mind.

If your plush creation is damaged: Dirt or discoloration can usually be carefully cleaned, and small rips or loose seams can usually be mended by a steady hand and some light stitching. If you find the damage to your plush is more extensive than a simple clean up or patch up, or if you have a poseable that is broken, please contact me as soon as possible with photos of the damage and packaging so that we may work together to take the appropriate action.

Printed Products:

I do not accept returns or offer refunds or exchanges on printed products. This refers to products that I did not create, but that have my artwork printed upon them. All sales of printed products are final. Please review all information provided prior to purchasing, and shop with this in mind.

If you experience any problems at all regarding your order, or if you have any questions concerning my Returns and Refunds Policy, please contact me and I will be happy to help.

Main divider image

Main divider image

SPECIAL THANKS

to my Patreon supporters:

purple diamond Spock-Meow purple diamond

gold diamond Amakthema gold diamond Key gold diamond Mak gold diamond

red diamond Julie Spradley red diamond PookaWOODS red diamond Shenzi Swan red diamond

Thank you so much for your support!

Support me on Patreon!